![]() On your end, the SHiFT code will redeem successfully but your Active Balance remains at 238. This puts your total amount at 258, which is over the soft cap. Let’s assume that your current balance is at 238 keys and you redeem a hypothetical code for 20 keys. ![]() Got it? OK, now, here is another example to help you understand the Golden Keys reserve better: Now, let's say these 20 keys put your Active Balance over the cap, that means all 20 keys will be stored in your reserve and will only be available once you have space for all 20 keys in your active balance. If you are near the soft cap and activate a code that grants you, say, 20 keys. Bear with us, but the best way to describe this nuance is through an example: The twist is that the keys are bundled together through SHiFT codes. If you have over 255 keys, they are stored in your Reserve and will be available once there is space in your Active Balance. ![]() This number cannot go past 255, but there is a bit of a twist to it when you get close to this soft cap. Your Active Balance is the number of keys you see in-game. The reason you are not seeing the newly added Golden Keys is that they are activated on your account and placed into two categories: Your Active Balance and your Reserve. If you have overcame the limit, this should explain why they weren't added: ![]() Had the same Problem a few days ago and found this on the 2k HP. ![]()
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